Reaching New Heights With Sentel

Before we had invested in Sentel’s call management solutions

we felt that time was being wasted through staff manually

recording call volumes and also we wanted to know how

efficient our Telesales function were at call handling.  Our

customers are important to us and we are pleased that call

waiting times have been greatly reduced along with a

substantial drop in the number of lost calls. The Sentel

solutions have enabled us to answer customer calls promptly

as well as professionally and we are happy to report our

business is going from strength to strength. Investing in

Sentel and our CRM system when our company was in need

has proven to be a very smart business decision, coupled

with the advice and support of Sentel who are as creative

in telephony as we are in our business.