TEM is Telecoms Expense Management and it is a unified hosted business approach to manage telecoms and business communication expenses using a combination of intelligent software tools.
Callmanager TEM is the management of a combined set of business processes and software tools which are used to control and forecast costs associated with telecoms and expenses (Voice, data and fixed).
Callmanager TEM is:
We are so confident in our TEM approach that we offer a service where we guarantee net savings for our customers. Our wide range of TEM services, include a tariff analyzer, invoice reconciliation, asset register and analysis, validation, authorisation and charge back of bills, moves, adds, changes and disconnects, sourcing comms packages and comparing against databases of industry best-in-class tariffs and charges, help desk, and other services.
The dashboard will help users quickly monitor whatís going on as much of the information it presents relates to an alarm condition occurring or to an alert when something unusual is happening; something that falls outside the realm of normality, into the realm of problems and opportunities.
Callmanager TEM is a solution that unifies or merges all communication expenses onto a single platform. Callmanager TEM converges all your business communication applications, across a range of interfaces including PC, Telephone, Web or Mobile.
Users of Callmanager TEM unified communications can manage all their data, voice and messaging applications from one easy to use interface. This provides an increase in accessibility to data, contacts and comms information without the complexity of numerous systems and applications.
In addition, Sentel TEM has been designed to incorporate call recording that records phone conversations in a cost-effective, powerful, easy to implement and simple to use format. Its user-friendly web-based interface allows authorised personnel to search and retrieve call recordings based on a variety of search criteria. The call recordings call be played, archived, downloaded and saved as required.
The Sentel Call Recorder is a multi channel digital voice logging recorder for telephone call recording and (VoIP) Voice over IP networks voice and data recording, digital audio recording & analogue telephones lines. The system allows for remote live voice monitoring and the ability to email voice recordings to others. Recordings are legally compliant and tamperproof.