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A Unified Hosted Business Approach To Manage Comms Expenses

Sentel is a consulting, advisory, and solution implementation company. We consult with our users to identify your telecom expense management needs and goals, then execute and implement those opportunities that will make you and your company successful at managing telecommunications expenses.

TEM is Telecoms Expense Management and it is a unified hosted business approach to manage telecoms and business communication expenses using a combination of intelligent software tools.

Callmanager TEM is the management of a combined set of business processes and software tools which are used to control and forecast costs associated with telecoms and expenses (Voice, data and fixed).

Callmanager TEM is:

  • Financial management and clarity.
  • Accurate and transparent internal reporting and billing.
  • Business intelligence, budgeting and forecasting.

We are so confident in our TEM approach that we offer a service where we guarantee net savings for our customers. Our wide range of TEM services, include a tariff analyzer, invoice reconciliation, asset register and analysis, validation, authorisation and charge back of bills, moves, adds, changes and disconnects, sourcing comms packages and comparing against databases of industry best-in-class tariffs and charges, help desk, and other services.

Brochure Download

TEM and Pro Brochure Final Copy Nov 11

FEATURES

Full details of all fixed line, mobile and data assets and records are held within our secure, web-based management portal. Your billing details are uploaded onto the system daily, allowing instant 24/7 access to vital business management information. The home page dashboard condenses a broad spectrum of your information onto a table in the form of summaries and exception reporting.

The dashboard will help users quickly monitor what’s going on as much of the information it presents relates to an alarm condition occurring or to an alert when something unusual is happening; something that falls outside the realm of normality, into the realm of problems and opportunities.

Callmanager TEM is a solution that unifies or merges all communication expenses onto a single platform. Callmanager TEM converges all your business communication applications, across a range of interfaces including PC, Telephone, Web or Mobile.

Users of Callmanager TEM unified communications can manage all their data, voice and messaging applications from one easy to use interface. This provides an increase in accessibility to data, contacts and comms information without the complexity of numerous systems and applications.

In addition, Sentel TEM has been designed to incorporate call recording that records phone conversations in a cost-effective, powerful, easy to implement and simple to use format. Its user-friendly web-based interface allows authorised personnel to search and retrieve call recordings based on a variety of search criteria. The call recordings call be played, archived, downloaded and saved as required.

The Sentel Call Recorder is a multi channel digital voice logging recorder for telephone call recording and (VoIP) Voice over IP networks voice and data recording, digital audio recording & analogue telephones lines. The system allows for remote live voice monitoring and the ability to email voice recordings to others. Recordings are legally compliant and tamperproof.

BENEFITS

For mission critical voice recording applications such as Emergency Services and Control Rooms; The Callmanager Voice Recorders offer a choice of secure and dependable solutions to meet current and future needs, from a small office location to large networked call centre.

  • Is your business on the right tariff and the best deal with each of your network providers?
  • Is your business charging employees for personal call usage?
  • Is your business paying line rental for used lines or for services that are not in use or no longer needed?
  • Are there errors or discrepancies in your telephone bills?
  • Have you got a physical inventory system for validation, information and for keeping track of handset allocation and moves and changes?
  • Can you easily compare all available pricing, tariffs and service options from carriers?
  • Can user’s search, retrieve?