This large N.I car retailer is dedicated to providing excellent customer service. Sentel help us to achieve this by providing us with 24/7 access to our call records. This enables this large N.I car retailer to identify individual extension usage and the time taken to answer calls to our offices. Therefore, we can monitor the level of service given to customers and if necessary implement remedial action to improve the quality and performance of our call handling.
By using Sentel Callmanager Online, The large car retailer has realised telephone cost savings and better utilisation of staff. Callmanager Online is easy to use. The 24 / 7 access allows me to monitor phone abuse and incoming call answer times at a time convenient to me. '
Sentel is a customer-focused organisation delivering a leading edge management solution that has enabled me to reduce the costs of the business. Callmanager Online has also helped us to optimise the use of our staff and processes, which in turn has improved our customer service.
Since implementing the Callmanager solution, the car retailer Group has obtained reduced ring response levels, fewer lost calls and a reduction in telephony abuse.
'I thought you might like to learn of the invaluable help that Sentel has been recently. We were the victims of dial through fraud. We had hacking attempts made over a six week period and Sentel enabled us to spot where the weaknesses were in out set-up and put things right. Without Sentel our financial loss would have been greater than it was.'
