New CA3 Platform
Communications Data Transparency Through Analytics
CA3 is the new generation of our data transparency reporting platform fully reimagined with cutting edge technology.
Carbon Neutral / Zero Emissions
Committed Company
We want to save the planet for our future generations. Our Data centre in Coleraine (Precient DC) are carbon neutral producing their own electricity via wind power. Our Staff work virtually therefore reducing travelling time on the roads and in air.
Our Charity
We are delighted to support our nominated charity this year by donating 3% of all new orders to Marie Curie Cancer Research.
Central to Everything is Trust
Our long-standing clients know that our knowledge, experience and expertise evolved over decades, allied to our independence, has empowered us to advise them on aspects of their communications that avoid inefficiencies and insulate them from any third party set up or configuration errors.
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Michael Corry - Head of Service Delivery, eir Business
“Sentel helped us find a solution to meet the customers logging requirement. The Sentel team are quick to respond with an impressive ability to provide solutions across multiple platforms, providing excellent pre deployment and post deployment support.”
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Jonny Marcus - ICT Telecoms Manager, Lagan Valley Hospital
“Before having call analytics we were struggling to know costs and usage for various areas of our service. This meant many costs for call usage and charges were being covered by the ICT budget, since using Sentel and their products, we have been able to get better granular detail on our usage and create bespoke reports to get call usage and call charges for various service areas we support and provide telephony services to. Having this level of analytics data has allowed us to monitor and review our telephony services ensuring we can plan for the future as we explore news ways of delivering health care via telephony services.”
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Max Smaldon - Infrastructure Team Leader, Natural Resources Wales
“I have always found Sentel to be proactive and a supportive vendor. The service received has always been excellent and personal. They are proactive in identifying issues and contact us (always) before we identify a fault that needs support. NRW are happy for us to use their logo.”
Integrate All Your Data Feeds
CA3 integrates all your multiple data feeds into a single and powerful source that provides quick insightful 360-degree reports in a user-friendly format. These analytics give you the ability to interpret your data with immediacy, focus and total clarity across finance, engineering, personnel, productivity and intelligence.
Tracked from Source to Destination
Using our platform enhances your ability to track and record communication performance which is particularly valuable for dealing with management compliance and freedom of information challenges. Our system tracks the whole journey of communications, from multiple data sources, collating and presenting every leg from source to destination giving you a comprehensive technical audit at a glance.
Seamlessly pulls everything together
CA3 is API driven and moves you from traditional data to the modern idiom. So, when those working from home are back in the office or blending, there is no need to change - our application seamlessly pulls everything together to give you 360 insights you can make informed decisions on.
API Technology
The Sentel engine with inbuilt API technology links our platform with the customer’s to draw on data sources. This brings efficiency benefits. When access is provided to an API, the content generated is published automatically and is available for every channel. Facilitates white labeling and customized options.
Protect your customers
We are independent and not tied to any manufacturers. This gives us the integrity to ensure that all charging is accurate and appropriate to the customer, and we can configure CA3 to flag up any anomalies to you to protect your customer and maintain your reputation.
These trustworthy behaviours have earned us enduring relationships with many blue-chip companies, significant organisations and public sector / government bodies.
Our software integrates with industry leading platforms.
Contact us today and see how CA3 can give you total control.