Screenshot of a software dashboard titled 'Fixed Line Call Data' showing statistics such as total inbound calls (432), total talk time (179.5 hours), average wait time (5 seconds), and longest wait time (7 minutes and 26 seconds). There are filters and a list of one call record with details including source, type, destination, agent name, department, date, duration, and wait time.

Detailed Insights at Your Fingertips

From high-level summaries to in-depth analysis our reports help you make data-driven decisions by providing detailed and actionable insights into your communications environment.

Open dashboard of a call reporting software showing an incoming summary report with filter options for department, source, destination, date/time range, and ring/talk duration, and a section displaying top targets with most incoming calls including a bar chart.

Customisable Templates

Use pre-built templates for common reporting needs or create custom templates tailored to your specific requirements.

Include charts, graphs and tables for a clear and professional presentation of data.

Two computer screens showing data visualizations and charts with a dark background.

Performance Metrics

Track key performance indicators (KPIs) such as call handling times, customer satisfaction scores and service level agreements (SLAs).

Compare performance across different teams, agents on call centres, departments and locations to identify best practices, league tables and areas for improvement.

Digital network with interconnected glowing blue points and lines on a dark background.

Historical Data Analysis

Analyse historical data to identify long-term trends and patterns.

Use past performance data to inform future strategies and improve operational efficiency.

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Automated Reports

Schedule automated reports to be delivered to your inbox, ensuring you always have the latest data without manual effort.

Customise the frequency and format of reports to suit your needs.

Want to learn more about how Sentel CA3 can transform your analysis and reporting?

Join the future of business analytics and leverage the power of data to transform your organisations communication strategy.